To return or exchange an item, you must call customer service at 1-786-401-5903 to receive a Return Authorization. All returns without an Return Authorization will be refused. When you call, the customer service representative will give you further instructions on how to return your item. All returned items must be returned in their original packaging and in original, unused and resalable condition.Your RETURN AUTHORIZATION is your ORDER Number: please make sure you indicate this INSIDE the package. Thank you.
Items returned 30 days from receipt of merchandise will receive 100% money back. After 30 days, items that are returned will be subject to a 15% restocking fee. After 90 days, returns will be refused and Return Authorizations will not be given.
Exchanges will be given for "like-items" only. An example of a like-item exchange would be an exchange for the same product in a different size or color. For exchanges, the best and fastest way to receive your exchanged items is to return your original item for refund as stated above and then place a new order for your new items. If instead you choose to wait until your exchange is processed for your new order to be placed, then please be aware that exchanges may take up to one week to get processed.
We only accept returns on new, unused items, and in resalable condition with all original bags, tags and accessories.
CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL ALSO BE CHARGED 15% RESTOCKING FEE AND WILL BE CREDITED LESS SHIPPING FEES.
All items requiring manufacturer's warranty repair or replacement must be handled directly through the individual manufacturer and should not be returned to our location. Please contact us if you need information on manufacturer's address or phone number.
By placing an order on this website, you are agreeing to our Returns and Exchanges policy.